GDPR Policy
/Our Company GDPR Policy
Our company is registered to in the UK under company number 11030636. This privacy policy will explain how we use personal data we collect from you when you use third party booking platforms and our website.
What data do we collect?
Our company collects the following data:
Personal identification information such as your name, phone number, email address (through third party booking platforms or directly), credit card information (when booking through Booking.com, Expedia or an affiliate), home address, and ID (when booking through Booking.com, Expedia or an affiliate).
When booking through AirBnB, your AirBnB profile, and any information you have on it, will be made available to us.
How do we collect your data?
You provide our company with your data in the following way:
Through booking with our services directly via our website.
Through booking one of our properties via one of our AirBnB listings. Here you will be providing us with the data available on your AirBnB profile.
Through booking with us via Booking.com. Here, should you have a Booking.com profile, we will be receiving information via this.
Directly via customer support. Here we may be requiring ID to confirm your identity, which will be asked for directly through the booking platform you are using. We may also be asking you for flight information, arrival times, the names of any other guests journeying with you, purpose of visit, etc.
Voluntarily complete a customer survey or provide feedback on any of our messages or booking platforms.
How will we use your data?
Our company collects your data so that we can:
Process and manage your booking.
Vet your details against the information provided to prevent fraud.
Provide information to booking platforms such as AirBnB and Booking.com for claims against customers.
When our company processes your booking, we may send your data to, and also use the resulting information from, third party booking integrations, including security and vetting integrations.
How do we store your data?
Our company securely stores your data in the cloud, using the following software programs:
AirBnb, Booking.com, Guesty, Homeaway, Agoda, Whatsapp (occasionally).
Our company will keep all data provided for 5 years. Once this time period has expired, we will delete your data by submitting an instruction to each of the platforms.
Marketing
Our company will not be sending you any information about products and services.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct an information you believe is inaccurate. You may also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict thte processing of your personal data, under certain conditions/
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – you have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, the please contact us either at:
Email: guy@theperfect.host
Tel: +44 (0) 203 7977 589
Letter: The Perfect Host, 70-71 Wells Street, London, W1T 3QE, UK
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What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
1) Keeping you signed in to our booking website
2) Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality — Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first—party and third-party cookies are used.
Advertising — Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website. you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20th August 2019.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email: guy@theperfect.host
Tel: +44 (0) 203 7977 589
Letter: The Perfect Host, 70-71 Wells Street, London, W1T 3QE, UK
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office here:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510